Identity Dissociation and Captain Marvel

Captain Marvel, Huawei, the Catholic Church, and Boeing are all in the news for basically the same thing, but a little bit different. What am I talking about?

Well in this week’s episode we delve a bit deeper into reputation management, online trolls and identity dissociation to work out how these brands are going to dig their way out of their current troubles.

Plus, what is a nerd space and how is privilege like bad breath?

Those questions and more are up for discussion this week.

This is your guide to marketing, culture, and the world of business, and you should Listen to this…

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Wealthy people tend to think that everyone else is as wealthy as they are

Screen Shot 2018-08-09 at 2.48.24 pmWealthy people may be likely to oppose redistribution of wealth because they have biased information about how wealthy most people actually are, according to research published in Psychological Science, a journal of the Association for Psychological Science. The findings indicate that people use their own neighborhoods and communities as a gauge of how much wealth other people possess, leading wealthy people to perceive the broader population as being wealthier than it actually is. Continue reading

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It’s beginning to look a lot like Christmas

Santa Claus is coming to town

1482458497329Many people see marketing as a form of manipulation, particularly prevalent around events such as Christmas, Easter, Valentine’s Day, Mothers’ Day and Fathers’ Day. But the best kind of marketer knows that rather than trying to manipulate people, it is much easier to understand and work with innate human predispositions.

In fact, only amateur marketers would think that they can manipulate us – although those who are “good” at their jobs do manipulate the environment in which we consume. Indeed, a good marketer aims to move us toward certain decisions that benefit their particular agenda, i.e., selling us stuff, without us consciously engaging too much on what we are doing and why we are doing it.

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The push and pull of an all-consuming life

feast-or-famineDo you ever get the sense that we live in a culture of gratification that says we should submit to our every whim, while at the same time demands we disavow our desires? On one hand, Nigella tells us that it’s fine to indulge in that extra bit of chocolate, but The Minimalists tell us that we can somehow be made pure through abstention?

And do you ever feel anxious that you may not be living a good life? Or a nice life?

It would be wrong to say that these desires are something that is new to humanity. We have always aspired to want something more – it’s what makes us human. And aspiring to live a good life – one that identified pleasure with tranquility and a reduction of desire – was the foundation of the movement founded by Epicurus (341 – 270 B.C.). Aspiration is mostly a good thing – it meant that we decided to pick ourselves up and move on from the savanna millions of years ago. And it means that we constantly seek to progress.

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You just don’t seem to understand

1839502-the-radical-transformation-of-customer-service-rotatorIn 2017, the telecommunications industry and the Australian Communications and Media Authority will be re-assessing the customer information obligations framework for telecommunications companies – what is referred to as the Telecommunications Consumer Protection Code (the TCP code). The Australian telecommunications industry has indicated long-standing desire for more flexibility with fewer restrictions in the information provided on a mandatory basis to consumers. It has been contended that current mandatory consumer information requirements, particularly in terms of the amount of information that must be provided at point-of-sale, are not necessarily useful to consumers and result in substantial cost to the industry.

One concern of consumer advocates has been that important consumer protections could be lost in the absence of independent evidence-based information and research, to the detriment of both industry and its customers. Consumer information is fundamentally important, but it has to be carefully designed so that customers can understand what they’re buying, how to use the service, and how to constructively resolve issues into the future. In the past, with the development of the code and some other regulations, there has been an absence of sophisticated empirical evidence about the best way to effectively communicate this fundamental information in the telecommunications space.

Informed consent sits behind most legal agreements, but in reality, the notion of informed consent is usually measured by directly asking consumers whether they understand their obligations and rights under a contract. While this is indeed testing the reflective capacity of consumers in relation to their belief that they have understood something, it is arguable that it is not actually measuring whether the consumer has actually understood the agreement. In other words, a person may claim to understand the implications of their signing a contract, but may fail to appreciate the possible consequences until they are presented with a particular challenge arising from or related to the terms of the contract.

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Desire, luxury and consuming our identity

luxury_home_41Recent news that consumers in Adelaide are willing to pay $400 for a taste of Wagyu steak sounds ridiculous, but in reality, wanting something that others in your particular group can’t have is part of being human.

Do you own a $6000 toaster? A Weber barbecue? Or a Dyson vacuum cleaner? Maybe a Francis Francis coffee machine? What about a SMEG fridge?

Have you ever bought an expensive perfume, or some exclusive jewellery; a pair of designer shoes or an Elk bag?

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Life, death and what’s important


It’s interesting that the way we think about death at different times in our history is a useful expression of our broader cultural and social praxis.

In visual art, in music, and even in family homes, up until the 20th century, the momento mori (remember death) served as a reminder that we while we are alive, we should attempt to perfect our character, and embrace the importance of living a worthy life. It probably also reflected how dangerous it was to be alive, and how lucky we were if we survived childhood.

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