Tag Archives: Mobile phone

You just don’t seem to understand

In 2017, the telecommunications industry and the Australian Communications and Media Authority will be re-assessing the customer information obligations framework for telecommunications companies – what is referred to as the Telecommunications Consumer Protection Code (the TCP code). The Australian telecommunications … Continue reading

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Why Voda (and all the others) fail

Does anyone have a sense of déjà vu? From mid 2007 to early 2009, the Telecommunications Industry Ombudsman (TIO) received an increase in complaints from consumers of more than 40 per cent. More than a third of the complaints to … Continue reading

Posted in Advertising, Branding, Essay, Marketing Strategy, Tribal | Tagged , , , , , , | 1 Comment